Due to the intimate and delicate nature of our products, we have a limited returns policy. Please make sure you have read and understand it before making a purchase. Returns may be made for store credit or exchange only.
Additionally, this is a very small business with a limited inventory, often carrying only one of each available size in a particular style. We also care deeply about the environmental impact of excessive shipping. Please consider these factors when placing your order if you do not intend to keep what you've ordered.
We are available and eager to help you find the right fit, color, style, etc. so please do not hesitate to reach out for personalized customer service! If we can't answer right away we'll always follow up with your provided contact information within 24 hours.
Requested returns must meet the following criteria:
1. Item(s) must be unworn, unwashed, undamaged and otherwise in their original condition with all original tags attached and in original packaging if applicable.
2. No makeup, deodorant, or other soiling present
3. No odors, including but not limited to body odor, perfume, or smoke
4. Is not a final sale item.
Final sale items that cannot be returned or exchanged:
-
Sale/discounted items
-
Bottoms (underwear/panties)
-
Bodysuits/playsuits
-
Swimwear
-
Hosiery including socks, stockings, tights & leggings
-
Perfume
-
Candles
-
Body accessories including pasties, headwear, cuffs & collars
- For hygiene reasons, all returns are subject to rejection upon inspection of the item(s).
If item(s) meet the above criteria, the following additional conditions apply to return your online order:
- You must notify us within 5 days of delivery if you wish to return your order. Item(s) must be in the mail no more than 7 days after delivery. Email us at info@supernaturallingerie.com and include your name and order number in the subject line.
- We can send you a return label for your convenience if you wish. The cost of return shipping will be deducted from your store credit if accepted. We can provide you an estimate upon request, which is dependent on the weight and size of the return package. If you choose to arrange your own shipping, we strongly encourage you to send with a tracking number as we cannot be responsible for lost packages. Original shipping costs are non-refundable. If your order qualified for free shipping, the cost of that shipping will be deducted from the credited amount for the item(s) returned.
- Store credit/exchanges are processed after the items have been received in store and processed for salability. If it is determined that the item has been worn or damaged we will contact you to find out if you would like the item(s) sent back to you.
If the return is accepted we will issue your store credit/exchange within 48 hours of receipt of the items. Please check your spam folder if you do not receive a credit notice within this time window, and contact us at info@supernaturallingerie.com for any other questions or issues.
