FAQs

Where are you located?

We are located in Michigan, in downtown Birmingham's Shopping District, easily accessed from all over metro Detroit. We are about two blocks west of Woodward Avenue and about one block east of Old Woodward. If you are traveling from Detroit, Grosse Pointe, or other Eastside locations, you can travel north on I-75 and, taking the I-696 exit for Woodward Avenue and continuing north to Maple Road. If you are traveling from Dearborn, Novi, Livonia or other Westside locations, you can take I-96 eastbound to I-696 and exiting Woodward Avenue and continuing north to Maple; or M-39/Southfield freeway continuing on Southfield Road then east on Maple; or M-10/Lodge, exiting on Lahser then east on Maple. Oh yeah, the address is 303 East Maple, Birmingham, MI 48009 if you'd rather type it into your map!

What is your return policy?

Returns are accepted within 7 days of purchase on unworn, unwashed, undamaged, and otherwise sellable merchandise in its original packaging with the original tags attached.. For hygiene reasons we cannot accept returns on underwear (bottoms) or bodysuits.

We urge you to contact our expert staff by phone or through the contact page on this site before making a purchase if you have any questions at all about fit, color, fabric, or anything else. We understand that it can be challenging to purchase lingerie online and would be happy to guide you to something that you love (and will fit perfectly, of course)!

Final sale items that cannot be returned or exchanged:

  • Sale items
  • Underwear (bottoms) and bodysuits 
  • Opened packages of hosiery

For hygiene reasons, all returns are subject to rejection upon inspection of the item(s).

What is your shipping policy?

Domestic shipments are through USPS. International shipments are via USPS or UPS. If you are outside the US, please be aware that if you are deciding which carrier to use, USPS is more economical but you will not be able to track your package once it leaves the US. UPS on the other hand will track your package from door to door regardless of global location.

We will provide a tracking number once the shipping label has been created, within 48 hours of the order being placed if the item is in stock. We will contact you within 24 hours if there are any stocking or other issues with your order.

Shipping rates are determined at checkout. Expedited domestic and standard or expedited international shipping rates are calculated based on distance and approximate package weight, plus a handling fee. 

Please be aware that for international shipments, Supernatural does not cover duties or other import costs of the destination country. The customer is responsible for those fees in addition to the shipping cost. 

The customer is responsible for return shipping and associated fees. We require a tracking number for all returned packages or the package will not be accepted. Please contact us with your order number and reason for return within 7 days of your receiving the original package and before mailing your items back. We will indicate whether the return is approved or not within 48 hours of receiving your message. Please note that returns are subject to refusal upon inspection due to hygiene reasons. 

Shipping costs are non-refundable. 

Supernatural is not responsible for shipments lost in transit. 

I am always hearing about how women are wearing the wrong bra size. How do I know if my bra doesn't fit? 

It can be tricky to know all the ins and outs of bra fit! But, basically you should be comfortable, and not pressured into wearing something that makes you uncomfortable. You know your own body best, after all. We love to help guide our customers into a style and size that will bring joy and long-lasting wear. For more details check out our blog post about how bras are designed to fit and see if it helps get you into a size that you're not dying to take off by the end of the day!

Why don’t you sell padded bras? Or shape wear?

We believe that women don’t need padding or organ compression to look or feel beautiful. All of our products emphasize and celebrate natural shape. In fact, well made unlined bras are often more supportive than molded cup/t-shirt bras, and many of them (especially balcony/balconnette styles) can offer a push-up effect if that is what you are looking for. Finding styles that flatter your body shape can give that boost of confidence that shape wear provides. Not every body shape can wear every style of lingerie, but we promise there are plenty of styles of lingerie that flatter every body shape. We are always working to expand our size offerings, so while we may not be have your size today, we promise to never embarrass or shame you about your size, shape, gender, style, etc. This is a safe space and we love and are always working to serve every body!

Why is your return policy so strict? 

Due to the intimate nature of our products, we cannot resell underwear that has potentially been worn. We don’t want to wear someone else’s underwear and suspect you don’t, either! That said, we want you to love love love your purchase, so we strongly encourage you to contact us if you have any questions at all about fit. Even if you don’t think you have any questions, drop us a line anyway to verify how different brands or styles run, in case they may be slightly generous or small, if bodysuits run short or long in the torso, or you are in between sizes, for example. We know all the brands and styles very intimately and would be happy to help you navigate!

You are sold out of my size, can you order it for me?

Sometimes, please contact us for details. Some designs are made to order while others are from “signature” collections that are always available. Either way, reorders can sometimes take a few weeks. Let us know what you need and we will do what we can to accommodate!

When will you have a sale?

Extremely rarely. Occasionally we will mark down seasonal merchandise to keep pace with the brands' pricing because we respect your savvy and want to be able to offer you a price comparable to what you would spend if you chose to shop with other stores. For most products, however, sales will not happen often. This is because we value the research, development, and overall work that goes into the products and the individuals who bring products from an idea to you, the end consumer. Therefore we do not follow the common model of frequently marking down our merchandise in order to quickly make way for more/new things. This is a practice that devalues the craftsmanship and humanity that goes into the work of creating an extremely precise and intimate garment that will last for years when properly cared for. Not to mention it is part of a wasteful practice that is extremely damaging to the environment. Supernatural is a small business that works with other small businesses who take great pride in bringing you the best possible design and quality in the world, while practicing a slow fashion approach that emphasizes quality over quantity. 

Do I really have to hand wash everything?

You are of course free to care for your new lingerie however you choose. Hand washing & air drying are recommended because they preserve the life of your garments. You can machine wash many of the garments we sell in a lingerie laundry bag, and The Laundress provides an excellent resource for how to take care of different fabrics. To preserve the longevity of your lingerie we always recommend following the manufacturer’s instructions, which is usually to hand wash. I promise it’s not that hard or time consuming. Fill your bathtub or a large bucket with cool/lukewarm water and mild detergent (it is very important to use detergent that is made for delicates! Try this or this or even a castile soap like Dr. Bronner's). Let soak for 5-10 minutes maximum. Gently rub any soiled areas with a soft washcloth. Rinse, then lay on a clean towel, gently press out excess moisture, then hang dry. Do this about once every couple of weeks with bras, and once per wear with panties. Pro tip: if you have enough panties to get you through a few weeks, the less often you have to do laundry! JK, sort of…we know we can’t be the only ones with 30 pairs of underwear, right?