Where are you located?
We are located in Michigan, in downtown Birmingham's Shopping District, easily accessed from all over metro Detroit. We are about two blocks west of Woodward Avenue and about one block east of Old Woodward. If you are traveling from Detroit, Grosse Pointe, or other Eastside locations, you can travel north on I-75 and, taking the I-696 exit for Woodward Avenue and continuing north to Maple Road. If you are traveling from Dearborn, Novi, Livonia or other Westside locations, you can take I-96 eastbound to I-696 and exiting Woodward Avenue and continuing north to Maple; or M-39/Southfield freeway continuing on Southfield Road then east on Maple; or M-10/Lodge, exiting on Lahser then east on Maple. Oh yeah, the address is 303 East Maple, Birmingham, MI 48009 if you'd rather type it into your map!
What is your return policy?
Returns are accepted within 10 days of delivery on unworn, unwashed, undamaged, and otherwise sellable merchandise in its original condition with the original tags attached. Sale items may be exchanged for other merchandise or store credit.
Final sale items that cannot be returned or exchanged:
- Hosiery including socks, stockings, tights & leggings
- Body accessories including pasties, headwear, cuffs & collars
- For hygiene reasons, all returns are subject to rejection upon inspection of the item(s).
How to make a return or exchange:
- Email us for a return authorization. Please include your name and/or order number.
- We will respond with instructions for returning, and temporarily, in the interest of public health, a return shipping label for you to print at home if you would prefer not to leave home during the COVID-19 quarantine measures.
What is your shipping policy?
All US and Canadian orders are eligible for free First Class shipping via USPS. If you require expedited shipping, there are options at checkout for purchase. Domestic shipments are through USPS unless otherwise purchased at checkout.
International shipments are via USPS, UPS, or DHL.
We will provide a tracking number once the shipping label has been created, within 48 hours of the order being placed if the item is in stock. We will contact you within 24 hours if there are any stocking or other issues with your order.
Shipping rates are determined at checkout based on the size of your order and your shipping destination.
Please be aware that for international shipments, Supernatural does not cover duties or other import costs of the destination country. The customer is responsible for those fees in addition to the shipping cost. We highly recommend UPS or DHL for international shipments as they are much better for tracking and expeditious delivery overseas.
The customer is responsible for return shipping and associated fees. We require a tracking number for all returned packages. Please contact us with your order number and reason for return within 7 days of your receiving the original package and before mailing your items back. We will indicate whether the return is approved or not within 24 hours of receiving your message. Please note that returns are subject to refusal upon inspection due to hygiene reasons.
Shipping costs are non-refundable.
Supernatural is not responsible for shipments lost in transit.
I am always hearing about how women are wearing the wrong bra size. How do I know if my bra doesn't fit?
It can be tricky to know all the ins and outs of bra fit! But, the short answer is that you should be comfortable. You know your own body best, after all. We love to help guide our customers into a style and size that will bring comfort, joy and long-lasting wear through education about how bras are designed to fit. If your straps are slipping, wires digging, band riding up your back, etc. it’s probably time for a fitting. For more details check out our blog post about how bras are designed to fit and see if it helps get you into a size that you're not dying to take off by the end of the day! Or give us a call, email, or visit and we’d be happy to help.
Why don’t you sell padded bras? Or shape wear?
We believe that women don’t need padding or organ compression to look or feel beautiful. All of our products emphasize and celebrate natural shape. In fact, well made unlined bras are often more supportive than molded cup/t-shirt bras, and many of them (especially balcony/balconnette styles) can offer a rounded & push-up effect if that is what you are looking for. Finding styles that flatter your body shape can give that boost of confidence that shapewear provides. Every style of lingerie won’t be the perfect fit for every body type, but we promise there are plenty of styles of lingerie that flatter every body shape. We are always working to expand our size offerings, so while we may not be have your size today, we promise to never embarrass or shame you about your size, shape, gender, style, etc. This is a safe space and we love and are always working to serve every body! If you don’t see what you’re looking for, please do let us know so that we can better understand how to serve our coven of magical people.
You are sold out of my size, can you order it for me?
Sometimes, please contact us for details. Some designs are made to order while others are from “signature” collections that are always available. Let us know what you need and we will do what we can to accommodate!
When will you have a sale?
Extremely rarely. This is because we value the research, development, and overall work that goes into the products and the individuals who bring products from an idea to you, the end consumer. Therefore we do not follow the common model of frequently marking down our merchandise in order to quickly make way for more/new things. This is a practice that devalues the craftsmanship and humanity that goes into the work of creating an extremely precise and intimate garment that will last for years when properly cared for. Not to mention it is part of a wasteful practice that is extremely damaging to the environment. Supernatural is a small business that works with other small businesses who take great pride in bringing you the best possible design and quality in the world, while practicing a slow fashion approach that emphasizes quality over quantity.
Do I really have to hand wash everything?
You are of course free to care for your new lingerie however you choose. Hand washing & air drying are recommended because they preserve the life of your garments. You can machine wash many of the garments we sell in a lingerie laundry bag, and The Laundress provides an excellent resource for how to take care of different fabrics. To preserve the longevity of your lingerie we always recommend following the manufacturer’s instructions, which is usually to hand wash. I promise it’s not that hard or time consuming. Fill your bathtub, sink, or a large bucket with cool water and mild detergent (it is very important to use detergent that is made for delicates! Try this or this or even a castile soap like Dr. Bronner's). Let soak for 5-10 minutes maximum. Gently rub any soiled areas with a soft washcloth. Rinse, then lay on a clean towel, gently press out excess moisture, then hang dry. Do this about once every couple of weeks with bras, and once per wear with panties. Pro tip: if you have enough panties to get you through a few weeks, the less often you have to do laundry! JK, sort of…we know we can’t be the only ones with 30 pairs of underwear, right?