Shipping policy
All US orders over $200 are eligible for free First Class shipping via USPS or UPS Ground. If you require expedited shipping, there are options at checkout for purchase.
We offer expedited shipping via USPS Priority Express or various options via UPS or DHL for domestic & international shipments. If you require faster shipping (such as overnight guaranteed), or delivery by a specific date, please give us a call at 248-792-7433 or email us at info@supernaturallingerie.com so we can work with you to confirm we'll be able to get your package out when you need it, and bill you appropriately.
We will provide a tracking number once the shipping label has been created, within 48 hours of the order being placed if the item is in stock. We will contact you within 24 hours if there are any stocking or other issues with your order.
Shipping rates are determined at checkout based on the size of your order and your shipping destination.
Please be aware that for international shipments, Supernatural does not cover duties or other import costs of the destination country. The customer is responsible for those fees in addition to the shipping cost. If the package is returned to us due to nonpayment of duties, we will cancel the order and deduct from your refund any additional shipping/import costs incurred to have the package returned.
The customer is responsible for return shipping and associated fees. We require a tracking number for all returned packages. Please contact us with your name and order number and reason for return within 5 days of your receiving the original package and before mailing your items back. We will indicate whether the return is approved or not within 24 hours of receiving your message. Please note that returns are subject to refusal upon inspection due to hygiene reasons.
Shipping costs are non-refundable. If your order qualified for free shipping, the cost of the original shipping label will be deducted from your refund.
Supernatural is not responsible for shipments lost in transit.
