About Us & Contact
What's Underneath The Brand
Supernatural is inspired by the transformational power of lingerie. We work exclusively with independent designers who share our values and create beautiful, high quality items for everyday luxury.
What if lingerie wasn’t a costume for sex but a tool to make you feel good about yourself and your body? It’s not magic, but it is extraordinary how a well-fitted bra or a sumptuous silk slip can make you feel.
We invite you to rediscover your magical nature and celebrate the expression of your physical form, nipples, bumps, stretch marks, and all! We believe that everything is energy and that the good vibrations radiate through the materials, the supply chain, and to the empowered feeling of the wearer. Modern, magical, Supernatural.
Meet the founder
Hi! I’m Carlie, so glad we’ve found each other!
I opened Supernatural in 2017, after a having a dream that crystalized my desire to support others like me who wanted to easily find high quality, ethically made intimates without sacrificing modern style and sophisticated design.
The brands at Supernatural are also small businesses, and I am proud to support them and the important work they do to celebrate women's bodies, human rights, and the planet we all share!
It's my pleasure and passion to support you, so please feel free to call or email any time with questions, feedback, or just to say hi! I look forward to getting to know you. I can be reached by phone/text at 248-792-7433 or by email at info@superanturallingerie.com
In addition to fancy lingerie, I love my family, cooking, all manner of sandwiches (especially grilled cheese) and can’t get enough of fantastical stories from Harry Potter to Practical Magic.
The shop was formerly located in the heart of Downtown Birmingham, a sophisticated and fashionable suburb of Detroit. We are now operating online and via pop ups, so please follow us on Instagram or sign up to our email newsletter to find out where we'll be IRL. Local pickup or delivery can be arranged, please email at info@superanturallingerie.com for more details.
Frequently Asked Questions:
Where are you located?
While our Birmingham, Michigan location is now closed, our inventory and customer service are still based in Metro Detroit. Please feel free to call or text 248-792-7433 or email info@superanturallingerie.com to arrange a local appointment if needed.
What is your return policy?
Due to the intimate and delicate nature of our products, we have a limited returns policy. Please make sure you have read and understand it before making a purchase. Returns may be made for store credit or exchange only.
Additionally, this is a very small business with a limited inventory, often carrying only one of each available size in a particular style. We also care deeply about the environmental impact of excessive shipping. Please consider these factors when placing your order if you do not intend to keep what you've ordered.
We are available and eager to help you find the right fit, color, style, etc. so please do not hesitate to reach out for personalized customer service! If we can't answer right away we'll always follow up with your provided contact information within 24 hours.
Requested returns must meet the following criteria:
1. Item(s) must be unworn, unwashed, undamaged and otherwise in their original condition with all original tags attached and in original packaging if applicable.
2. No makeup, deodorant, or other soiling present
3. No odors, including but not limited to body odor, perfume, or smoke
4. Is not a final sale item.
Final sale items that cannot be returned or exchanged:
- Sale/discounted items
- Bottoms (underwear/panties)
- Bodysuits/playsuits
- Swimwear
- Hosiery including socks, stockings, tights & leggings
- Perfume
- Candles
- Body accessories including pasties, headwear, cuffs & collars
- For hygiene reasons, all returns are subject to rejection upon inspection of the item(s).
If item(s) meet the above criteria, the following additional conditions apply to return your online order:
- You must notify us within 5 days of delivery if you wish to return your order. Item(s) must be in the mail no more than 7 days after delivery. Email us at info@supernaturallingerie.com and include your name and order number in the subject line.
- We can send you a return label for your convenience if you wish. The cost of return shipping will be deducted from your store credit if accepted. We can provide you an estimate upon request, which is dependent on the weight and size of the return package. If you choose to arrange your own shipping, you must send with a tracking number as we cannot be responsible for lost packages. Original shipping costs are non-refundable. If your order qualified for free shipping, the cost of that shipping will be deducted from the credited amount for the item(s) returned.
- Store credit/exchanges are processed after the items have been received in store and processed for salability. If it is determined that the item has been worn or damaged we will contact you to find out if you would like the item(s) sent back to you.
If the return is accepted we will issue your store credit/exchange within 48 hours of receipt of the items. Please check your spam folder if you do not receive a credit notice within this time window, and contact us at info@supernaturallingerie.com for any other questions or issues.
What is your shipping policy?
All US orders over $200 are eligible for free Priority shipping via USPS or ground shipping via UPS. If you require expedited shipping, there are options at checkout for purchase.
We will provide a tracking number once the shipping label has been created, within 48 hours of the order being placed if the item is in stock. We will contact you within 24 hours if there are any stocking or other issues with your order.
Shipping rates are determined at checkout based on the size of your order and your shipping destination.
The customer is responsible for return shipping and associated fees. We require a tracking number for all returned packages. Please contact us with your order number and reason for return within 5 days of delivery and before mailing your items back. We will indicate whether the return is approved or not within 24 hours of receiving your message. We can provide a return shipping label for your convenience and deduct this cost from your refund. Please note that returns are subject to refusal upon inspection due to hygiene reasons.
Shipping costs are non-refundable. Original shipping costs, including those for orders over $200, will be deducted from the order refund along with return shipping costs.
Supernatural is not responsible for shipments lost in transit. Please contact the carrier for any incorrect deliveries or lost parcels.
I am always hearing about how women are wearing the wrong bra size. How do I know if my bra doesn't fit?
It can be tricky to know all the ins and outs of bra fit! But, the short answer is that you should be comfortable. You know your own body best, after all. We love to help guide our customers into a style and size that will bring comfort, joy and long-lasting wear through education about how bras are designed to fit. If your straps are slipping, wires digging, band riding up your back, etc. it’s probably time for a fitting. For more details check out our blog post about how bras are designed to fit and see if it helps get you into a size that you're not dying to take off by the end of the day! This calculator is also an excellent resource for measuring at home and not having to do the "bra math" yourself! Or give us a call, email, or visit and we’d be happy to help.
When will you have a sale?
Extremely rarely. This is because we value the research, development, and overall work that goes into the products and the individuals who bring products from an idea to you, the end consumer. Therefore we do not follow the common model of frequently marking down our merchandise in order to quickly make way for more/new things. This is a practice that devalues the craftsmanship and humanity that goes into the work of creating an extremely precise and intimate garment that will last for years when properly cared for. Not to mention it is part of a wasteful practice that is extremely damaging to the environment. Supernatural is a small business that works with other small businesses who take great pride in bringing you the best possible design and quality in the world, while practicing a slow fashion approach that emphasizes quality over quantity.
Do I really have to hand wash everything?
You are of course free to care for your new lingerie however you choose. Hand washing & air drying are recommended because they preserve the life of your garments. You can machine wash many of the garments we sell in a lingerie laundry bag, and The Laundress provides an excellent resource for how to take care of different fabrics. To preserve the longevity of your lingerie we always recommend following the manufacturer’s instructions, which is usually to hand wash. I promise it’s not that hard or time consuming. Fill your bathtub, sink, or a large bucket with cool water and mild detergent (it is very important to use detergent that is made for delicates! Try this or this or even a castile soap like Dr. Bronner's). Let soak for 5-10 minutes maximum. Gently rub any soiled areas with a soft washcloth or a stocking (it does wonders for removing deodorant and lotion marks on dry clothes as well!). Rinse, then lay on a clean towel, gently press out excess moisture, then hang dry. Do this about once every couple of wears with bras, and once per wear with panties. Pro tip: if you have enough panties to get you through a few weeks, the less often you have to do laundry! JK, sort of…we know we can’t be the only ones with 30 pairs of underwear, right?
Questions about sizes, colors or materials? Want to schedule a private appointment? Call/text us at 248-792-7433 or email info@superanturallingerie.com
