Within the United States:
All US orders over $250 are eligible for free Priority shipping via USPS or ground shipping via UPS. If you require expedited shipping, there are options at checkout for purchase.
We will provide a tracking number once the shipping label has been created, within 48 hours of the order being placed if the item is in stock. We will contact you within 24 hours if there are any stocking or other issues with your order.
Shipping rates are determined at checkout based on the size of your order and your shipping destination.
International Shipping:
Shipping charges for your order will be calculated and displayed at checkout, including any duties and taxes that apply in your shipping destination. Rest assured that the displayed amount includes these charges, so you won't have to worry about any additional fees upon delivery.
Expedited shipping options are also available for international orders to ensure your package reaches you as quickly as possible. Estimated delivery times may vary depending on the destination country. To provide peace of mind, all international orders come with a tracking number.
For any further inquiries or support regarding international shipping, please don't hesitate to reach out to us at info@supernaturallingerie.com or +1 248-792-7433. We are committed to ensuring a smooth and enjoyable shopping experience for you.
All orders:
The customer is responsible for return shipping and associated fees. We require a tracking number for all returned packages. Please contact us with your order number and reason for return within 5 days of delivery and before mailing your items back. We will indicate whether the return is approved or not within 24 hours of receiving your message. We can provide a return shipping label for your convenience and deduct this cost from your refund. Please note that returns are subject to refusal upon inspection due to hygiene reasons.
Shipping costs are non-refundable. Original shipping costs, including those for US orders over $250, will be deducted from the order refund along with return shipping costs.
Supernatural is not responsible for shipments lost in transit. Please contact the carrier for any incorrect deliveries or lost parcels.